Question 1

WHOLESALE / BULK ORDER DISCOUNT

Accepted Answer

CURRENTLY WE ARE NOT OFFERING BULK ORDER DISCOUNTS AT THE MOMENT

Question 2

Can we declare a low value?

Accepted Answer

Only in certain circumstances are we able to declare a lower value. In most cases, your order must be less than 4 pounds.   Please note: Declaring a lower value does not guaruntee that you will not have to pay customs fees. We DO NOT cover any fees that you are unable to pay! Please remember this when you are placing a large order.

Question 3

How long will it take to ship my items?

Accepted Answer

Shipping for items listed with a "PRE ORDER" tag usually take around 1 to 4 weeks to arrive after release date. As soon as the items arrive they are packed and shipped out as quickly as possible. (exception: delayed items, unreceived items, multiple pre order items with different release dates) Any item listed with an "In Stock" tag are normally shipped out within 1-5 days after receiving payment. (exception: pre order item was bought with in stock item, sold out item that needs to be restocked)

Question 4

My order has not been shipped yet.

Accepted Answer

If your order has not been shipped and all items are in stock, please be patient with us as we are very busy throughout the day, but also do not hesitate to email us through the contact page or DM us on Instagram @Kpopunitestore for updates.   Most of the time some items are still on pre order and/or have not arrived yet. We appreciate your patience.

Question 5

How long does it take to get items from South Korea?

Accepted Answer

It usually takes 2-4 weeks after release date to arrive here at the store. Shipping from Korea varys with stock numbers on many items. Album delays can affect arrival times.

Question 6

How long are delays?

Accepted Answer

Currently there are sudden delays here in the US as well as South Korea due to COVID 19. Please be patient as delivery times were extended. Many maufacturing companys have had problems recently causing albums to have defects, missing items, or misprints which delays shipping and delivery times.   Delay times may vary and can take months depending on the severity of problems. Many delays caused by manufacturing have been delayed by 2-3 months. Delays caused by late restocks have usually been delayd about 1-2 months.   Please note that everyone is working as fast as they can and will try to get everything out as quickly as possible.

Question 7

How long does a refund take?

Accepted Answer

Refunds by Credit Card are processed by wix after we refund it which can take around 3-10 business days.   Refunds by PayPal are processed immediately in most cases, In some cases after we refund and should be sent in 1-2 days.   If a refund is requested for an item that has not arrived yet please be patient as we have to have the items canceled first and then refunded.

Question 8

My albums arrived damaged!

Accepted Answer

We check every album before it is bubble wrapped and sent out. If any are damaged it has most likely been damaged during transit. We cannot give a full refund or exchange for an album that was damaged while not in our care.    Some albums arrived here from distribution with minor damage such as (slight scratches, partially opened shrink wrap). This is normal for albums to arrive this way. Those things DO NOT qualify for a refund or exchange.   If your album has MAJOR DAMAGE please let us know so we can look further into it as a partial refund may be issued.

FAQ